Refund Policy
We offer a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
To begin a return or exchange, contact us at Support@hexclold.shop before sending the item. Once the request is approved, hexclad will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Please return the item safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. These conditions do not limit any non-waivable consumer rights.
If an item arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the credit.
For return or exchange assistance, contact Support@hexclold.shop or (618) 790-1253.
Merchant Information
Business name: hexclad
Brand name: hexclad
Email: Support@hexclold.shop
Phone: (618) 790-1253
Physical address: 783 N Main St, Rockford, Illinois 61103, United States
Approved refunds are issued to the original payment method within 5–10 business days after inspection and approval. The merchant pays return shipping for approved no-reason returns and exchanges and for damaged, defective, incorrect, or otherwise qualifying quality-related returns.
Customized goods, clearance or final-sale goods, gift cards, and opened intimate or hygiene-sensitive goods are not returnable unless applicable law or a verified defect requires otherwise.
Merchant Information
Business name: hexclad
Brand name: hexclad
Email: Support@hexclold.shop
Phone: (618) 790-1253
Physical address: 783 N Main St, Rockford, Illinois 61103, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)